Does your managing agent just take money without doing anything? Do they even bother to come to the property to check the cleaning?  Have they ever bothered to read the communal electric meter? Do they shop around for energy suppliers and building insurance quotes? I do!  Every building whether you have the Freehold or Right To Manage likes to be managed differently.  I have standard terms which cover legal obligations but apart from that you can tailor it to have as much or as little involvement as you wish.  All documents are now stored securely and electronically so can be accessed easily at any time. Some leaseholders wish to arrange their own repairs and like us to take care of the paperwork and legal obligations, such as health and safety and service charges.  Even if you are just three flats and a shop, I would be delighted to help. I have reliable contractors for day-to-day cleaning and gardening contracts, as well as general builders and roofers for the larger ongoing maintenance projects.